HELP CENTRE

How do I create an account?

Click "Start Investigation" on the homepage and fill out the registration form with your email and a secure password. You'll get access to free-tier content right away.

How do I log in?

Click "Sign In" on the homepage or navigate to the login page. Enter your registered email and password.

I forgot my password.

On the login page, click "Forgot Password". Enter your email and you'll receive a secure reset link. Check your spam folder if it doesn't arrive within a few minutes.

What payment methods are accepted?

We accept Stripe (credit/debit cards), PayPal, and cryptocurrency via NOWPayments. Monthly and annual plans are available through Stripe and PayPal. Crypto is available for annual subscriptions.

How do I upgrade my subscription?

Go to the "Subscription Tiers" page, choose your desired plan, select monthly or annual billing, and complete payment through your preferred provider.

How do I cancel my subscription?

Contact us at deadlinebydaria@gmail.com with your account email and we'll process the cancellation. You'll retain access until the end of your current billing period.

I was charged but my tier didn't update.

Payment processing can occasionally take a few moments. Try logging out and back in. If the issue persists, email us at deadlinebydaria@gmail.com with your payment confirmation.

Why can't I see certain posts?

Some posts are exclusive to higher subscription tiers. Upgrade your plan to unlock premium case files and investigations.

What is the Store?

The Store contains individual items (collections) available for one-time purchase, separate from your subscription. Browse the Store tab to see what's available.

How do I send a direct message?

Navigate to the Messages page from the navigation bar. You can start a conversation with the creator directly.

What are chat rooms?

Chat rooms are real-time group discussions. Some rooms are restricted to certain subscription tiers. Check the chat panel for available rooms.

How do I update my profile?

Click on your avatar in the navigation bar and select "Profile" to update your display name, avatar, and notification preferences.

How do I manage email notifications?

In your Profile settings, you can toggle which email notifications you receive (new posts, messages, etc.).

The page isn't loading properly.

Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R). Clear your browser cache if the issue continues. We recommend using the latest version of Chrome, Firefox, or Safari.

I'm not receiving emails.

Check your spam/junk folder for emails from notifications@deadlinebydaria.com. Add this address to your contacts to prevent future filtering.

Something else is broken.

Contact us at deadlinebydaria@gmail.com with a description of the issue, your browser, and any error messages you see. We'll investigate promptly.